Service Support - Tomorrow

We at TMI Communications value your trust and continue to strive toward a long-term relationship as your business partner. We offer many services to our customers still under manufacturer’s warranty or those choosing a TMI Communications maintenance agreement.

24-Hour/7-Day-A-Week Service Response
We realize that your telecommunications system is not just a necessity, but a revenue source for your property, as well. In order to ensure your TMI Communications-installed system is always functioning and generating revenue, we offer a 24-hour, 7-day-a-week service response guarantee.

30 Days of Free Programming Changes
The programming your system required in the planning stages can differ from the eventual programming that is needed on a daily basis. That’s why TMI Communications offers 30 days of free programming changes after your installation.

Training Materials
We don’t just install your telecommunications system and leave. We value the relationship we have with your company and its properties. We provide manufacturers’ training materials and videos (if available) for those associates needing a refresher course or new additions to your staff. We also provide on-site training guides and front desk reference documentation.

Remote Diagnostics
Utilizing the latest technological advances, TMI Communications can remotely diagnose many issues that may arise after the installation of your new system. A technician in our headquarters location or one at another installation several states away can assist your staff in resolving any issues.

Developer Support From Vendors
As one of the top dealers for our hardware vendors, we communicate regularly with them. Not just to purchase their products, but also to receive the latest product updates or to work through new or known system issues. We also participate on product development councils with our manufacturers to ensure your requests for new features are voiced to the people who can make a difference.