Service Support - Today

At TMI Communications, we stand behind our installations. Many of our competitors install their products, and then refer you to the manufacturer for any issues that arise. Not TMI Communications! We will support any equipment installed according to the manufacturer’s warranty with the same level of professionalism and technical knowledge displayed in our installation process.

Installation Turn-Over/Introductions
Upon the successful installation and sign-off acceptance of your system, TMI Communications installation coordinators will turn your account over to our technical service staff. They will be thoroughly briefed on the installation and the specifics of your system so they are ready to assist should service issues arise.

Thorough Database Records
TMI Communications account management system includes a database record of the entire transaction, including detailed system specifications, installation notes and complete company contacts. Your system database will be stored off-site at TMI Communications for rapid security and disaster recovery purposes. A duplicate copy of this database is left on-site with your general manager for on-site technicians responding to service-related issues.

Preventive Maintenance
As a part of TMI Communications system, regular preventive maintenance is performed on your system via remote diagnostic technology. Issues can be discovered and resolved in these “check-ups” before any system errors occur.

Certified Technicians
TMI Communications employs manufacturer-certified service technicians. Our technical specialists receive their training directly from the manufacturer. In addition, a majority of our support staff (sales team, project coordinators, etc.) are technically certified on the products we sell and support.

In-House Test Lab
In order to address service issues that may arise, our technical support staff has a fully-equipped test lab within our call center. We can duplicate any system errors in our lab and work through the solutions with our clients. All systems we sell are set up and operational in our test lab.

Vital Spare Parts Stocked
We stock what we sell. All of the critical components that may be needed for installations and repairs are stocked in our home office. Our suppliers commit to overnight delivery for most emergency orders.